Refund & Cancellation Policy

New clinics receive a 7-day free trial with full product access unless stated otherwise at signup. You may cancel before the trial ends without charge. If you convert to a paid plan (monthly or annual), fees apply as stated at purchase.

Paid plans renew automatically for the billing period selected unless cancelled before renewal. You can cancel from account settings or by contacting support.

Cancellation stops future renewals. You generally retain access until the end of the period already paid.

Careflow is a product of Webneco Infotech. Subscription and plan payments for Careflow are collected on behalf of Webneco Infotech, the parent company and merchant of record.

Payments are processed by authorized payment gateways (for example Razorpay). Your bank, card, or UPI statement may display Webneco Infotech or the payment partner’s descriptor rather than the Careflow brand name alone.

Unless required by law or expressly stated in a written order form:

• Monthly fees are non-refundable once the billing period starts
• Annual prepayments may be considered for a partial refund within 7 days of first purchase if you have not substantially used the service, at our discretion
• One-time setup or custom professional services are non-refundable once work begins

Please contact support before initiating a chargeback so we can resolve billing issues. Fraudulent chargebacks may result in account suspension.

Billing help: [email protected].

For payment receipt or merchant-name queries relating to Webneco Infotech, include your clinic name, payment reference, and approximate payment date.