Grievance Redressal & Contact

Product and account support: [email protected]

Careflow is operated by Webneco Infotech, the parent company. Platform subscription payments are collected on behalf of Webneco Infotech.

Include your clinic name, account email, and a clear description of the issue.

Privacy and data requests for Careflow platform accounts: [email protected]

Patients seeking access or correction of clinical records should contact their treating clinic first. We will assist the clinic as processor where appropriate.

Grievance Officer email: [email protected]

Please include: full name, contact email, nature of grievance, and any relevant screenshots or reference IDs (without sharing unnecessary sensitive health details by email when avoidable).

We aim to acknowledge grievances within 72 hours and provide a substantive response within 15 days where reasonably possible, or sooner if required by applicable law or rules.

Complex issues involving third parties (for example Meta messaging or payment processors) may take longer; we will keep you updated.

If you are not satisfied with our resolution, you may escalate to the Data Protection Board of India or other competent authority as provided under applicable law.